Call Center Agent - Entry Level


At Percy, we're building new ways to help people find permanent employment at some of the best companies in the Dallas area. We're currently looking for a Call Center Agent to join a well-established company in the financial industry. The company offers a stable and structured work environment, growth opportunities, and outstanding benefits. Candidates should be comfortable handling inbound customer service calls and working as part of a team. If you have previous customer service experience and are looking for an opportunity where you can use your skills and actively help people, this opportunity could be a great fit. If you'd like to apply, please submit a resume for consideration. Responsibilities and Duties Take inbound calls from customers asking about a wide range of topics Understand and explain a variety of different products Perform necessary data entry post-call Improve processes by recommending efficiencies Qualifications and Skills At least 1 year of customer service experience Available for a full-time schedule Ability to work from home Perks Full time and permanent position Work from home with all equipment provided free of charge Direct growth path to become a higher level agent, trainer, or supervisor Base pay plus bonuses based on call quality and customer satisfaction Comprehensive benefits package (health, dental, vision, 401k, PTO, etc.) In-depth 4-5 week training program that is fully paid